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Consumer Law

Harassing Phone Calls

Your Rights

North Carolina’s laws against unfair and deceptive activity, the federal Telephone Consumer Protection Act (TCPA), and the Fair Debt Collection Practices Act (FDCPA) all have requirements that protect consumers from harassing phone calls, faxes, and text messages.

These laws are designed to stop or limit unwanted contact from:

North Carolina provides for damages of up to $5,000 per call for certain repeated conduct, and federal law provides for up to $1,500 per call. While these rules have exceptions and limitations, no one should be subjected to constant harassment from telemarketers or other solicitors.

Do Not Call

The Do Not Call Registry is a list maintained by the Federal Trade Commission (FTC) that allows U.S. consumers to limit the telemarketing calls they receive. By registering their phone number, individuals can reduce the number of unwanted sales pitches and automated calls, commonly known as robocalls. Once a number is listed on the registry, telemarketers must stop calling it within 31 days. Exceptions to this rule include calls from political organizations, charities, survey companies, and companies with which the consumer has an existing business relationship. The registry was created to give consumers a choice and control over their privacy. It is accessible online or by phone, making it easy for individuals to register their numbers. Read more about the Do Not Call list and how a consumer protection attorney can help.

Proven Results

We recently represented an individual receiving incessant phone calls from a creditor on his cell phone even after he had asked them to stop calling him. We settled his case for $150,000, and they agreed to waive the alleged debt he owed. We also recently reached a $70,000 settlement for a client receiving repeated harassing phone calls about a family member’s debt.