Our firm has recently been investigating potential violations of consumer law by Conn’s Furniture Store and Conn’s Home Plus. The stores sell electronics, furniture, and other home goods, regularly through their own store credit application process. If a person falls behind on their payments, Conn’s may use an automatic telephone dialing since to repeatedly harass customers. Sometimes referred to as “robo-dialers“, the automated systems allow companies to repeatedly call cell phones numerous times per day.
Since 1991, the Telephone Consumer Protection Act (TCPA) has protected individuals from repeated robo-dialed calls to their cellphones. The legislation prohibits companies from calling consumers’ cellular telephones using an automatic telephone dialing system without “prior express consent.”
To purchase home goods on credit, the company requires some customers to apply for credit and sign loan contracts. As a result, these contracts give the store permission to contact its customers on their cellular telephones using their auto-dialer system. However, the TCPA allows individuals to revoke consent and request Conn’s to stop calling their cellphone. Therefore, any calls made by an auto-dialer after a person tells Conn’s to “stop calling” could result in hefty statutory penalties ranging from $500 to $1,500 per call.
If Conn’s furniture store is harassing you with repeated telephone calls, please call our firm for help. We represent individuals harassed by Conn’s HomePlus throughout North Carolina and across the country. Our firm offers free consultations and accepts cases on a contingency basis, meaning you do not pay attorneys’ fees unless we obtain a settlement. You can reach our consumer protection attorneys by phone at 919.526.0450, by email at info@carolinalaw.com or through our contact page.
